Privacy Policy

1. Introduction

Quarrionshral ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quarrionshral.world or make a purchase from us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws. By using our website, you consent to the practices described in this policy.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Quarrionshral
  • Address: 2 Seton Ct, Port Seton, Prestonpans EH32 0TU, United Kingdom
  • Country: Great Britain
  • Email: relations@quarrionshral.world
  • Website: quarrionshral.world

If you have any questions about this Privacy Policy or our data practices, please contact us using the information above.

3. Information We Collect

3.1 Personal Data You Provide

We collect personal data that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number (optional), and delivery address
  • Order Information: Products purchased, order history, and payment details
  • Communication Data: Messages, enquiries, and correspondence with our team
  • Consent Records: Records of consents you have given, such as marketing preferences

3.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

  • Contract Performance: Processing necessary to fulfil your order and provide our services
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our website and preventing fraud
  • Consent: Processing based on your explicit consent, such as for marketing communications
  • Legal Obligation: Processing necessary to comply with legal requirements

5. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your orders, including delivery and payment processing
  • Communicating with you about your orders, enquiries, and customer service requests
  • Sending marketing communications (with your consent)
  • Improving our website, products, and services
  • Analysing website usage and performance
  • Preventing fraud and ensuring website security
  • Complying with legal obligations and enforcing our terms

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party companies that help us operate our business, including payment processors, delivery services, and hosting providers
  • Legal Authorities: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties. All service providers are contractually obligated to protect your data and use it only for the specified purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office
  • Transfers to countries with adequate data protection laws
  • Other legally recognised transfer mechanisms

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Order Data: 7 years from the date of purchase for legal and accounting purposes
  • Marketing Data: Until you withdraw consent or unsubscribe
  • Website Analytics: Up to 26 months
  • Customer Enquiries: 3 years from the date of resolution

After the retention period, we securely delete or anonymise your data.

9. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you (subject access request)
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances ("right to be forgotten")
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format where technically feasible
  • Right to Object: Object to processing based on legitimate interests or for direct marketing (including profiling)
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent; withdrawal does not affect the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us using the details in Section 2. We will respond without undue delay and in any event within one month of receipt of your request. That period may be extended by a further two months where necessary, taking into account the complexity and number of requests; we will inform you of any such extension and the reasons for delay within one month.

We may need to verify your identity before responding to a subject access request or other rights request. We will not charge a fee for the first copy of your data. We may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, in particular because of their repetitive character; in that case we will explain our reasons.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit using SSL/TLS technology
  • Secure storage of personal data with access controls
  • Regular security assessments and updates
  • Staff training on data protection and security
  • Incident response procedures for data breaches

While we take reasonable precautions, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your data.

11. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Complaints and Supervisory Authority

If you are not satisfied with how we handle your personal data, we encourage you to contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the supervisory authority for data protection in the United Kingdom:

  • Authority: Information Commissioner's Office (ICO)
  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Making a complaint to the ICO will not affect any other legal rights or remedies you have.

15. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: relations@quarrionshral.world
  • Address: 2 Seton Ct, Port Seton, Prestonpans EH32 0TU, United Kingdom